At Voyager, your security is our top priority. We utilize state-of-the-art custody, advanced fraud protection, and follow the most stringent regulations to keep your assets and personal information safe. There are important steps you can take to help make your account more secure. In addition to having a strong password, we strongly recommend using Authenticator verification via an Authenticator app for your 2-factor authentication (2FA) method.

Why Authenticator Verification?

SIM Swapping: The SIM card inside your phone is a small plastic chip that tells your device which cellular network to connect to and which phone number to use. SIM swapping is when someone calls your wireless carrier and impersonates you using personal data to employ the carrier to switch the SIM card linked to your phone number and replace it with a SIM card in their possession. Once your phone number is assigned to a new SIM card, all of your incoming calls and text messages will be routed to the phone the new SIM card is in. Most of us have our phone numbers linked to our bank, email, and social media accounts. Thus someone with access to your phone number can take over your entire online presence. Additionally, if you are using the SMS authenticator method, the hacker will receive the codes to log you into any account using the SMS method. Authenticator apps do not carry to different devices; thus, it gives you an added level of protection from hackers if you use an Authenticator app.

Authenticator apps are unique to your current device. Unlike most apps, the information stored on them does not easily migrate to new devices, and you must manually transfer the data before trading in your old device. This uniqueness is what makes using an authenticator app for your 2FA method a more secure method. No one can get the codes off your authenticator app unless they physically have your device. While this is an added level of security, make sure to carry the authenticator with you to new devices when you upgrade, or you will lose access to the codes too!

How to Switch to the 2FA Authenticator Method on Voyager:

  1. Open the Voyager app and tap the User Icon (person icon found at the top of the Portfolio and Market screens)
  2. Tap the “Settings” section on the Account page
  3. Tap “Security”
  4. Tap “Enable Authenticator Verification”
  5. Enter SMS/TEXT code (the SMS will go to the phone number currently associated with your Voyager account) and tap “Continue.”
  6. Tap “Set up in Authenticator” (which should launch your Authenticator app on your device) to add the token.
    - Or you can add the token in your Authenticator app by manually copying the  key provided.
    - Or by scanning the QR code.
  7. Return to the app & hit Continue and enter the TOTP code to finish setting up your authenticator.
  8. Ensure you save your new backup recovery codes & authenticator key. Copy & paste them to a secure location or write them down. You cannot reaccess these once they are gone!
  9. Your method of 2 Step verification has been updated to Authenticator!

For more information on how to switch your 2FA method, view our FAQs page.

4 Important Things to Remember

  1. Copy your recovery codes: You only have access to your one-time-use recovery codes when you initially set up your authenticator app via the Voyager app. You can use those one-time recovery codes to get into your account to help you re-configure 2FA if you ever lose access to your authenticator app. If you switch keys, the recovery codes are no longer valid, and you must make sure to copy your new one-time-use recovery codes.
  2. You have your authenticator key: When you copy your recovery codes from the Voyager app, you also copy your authenticator key. The authenticator key is the easiest way to recover your existing authenticator method if you accidentally delete the authenticator or get a new phone. You can use this key to set up your current authenticator on your new device.
  3. Be careful – don’t set up multiple keys: Suppose you start setting up an authenticator app key and do not press continue and enter your six-digit code from the authenticator app. In that case, you will not complete the setup of the authenticator method, and your 2FA method will revert to SMS. This means if you go to set up the authenticator method again, it will generate a new key in your authenticator app. If that happens, make sure that you are using the six-digit code from the latest key to access your account, or it will not work!
  4. If you lose access to your account: We do have an alternative security recovery process to help you recover your account. Please note that you will be subject to a security verification process. For security & safety of funds, this is a thorough multi-step review, and the timing of which may be lengthy and is at our discretion. To avoid this process, please be sure to copy your recovery codes & authenticator key.