We're excited to announce that we've enabled Two-Step Verification (2FA) in the Voyager app! 2FA offers advanced security by requiring two methods of verification to access your account. Now, in addition to providing a username and password, you must also provide an SMS verification code sent to your phone number, or an authentication code generated by an Authenticator app.
For your safety, you will be required to turn on two-step verification upon your next sign in to the Voyager app. We strongly recommend using Authenticator verification via an Authenticator app.
How to Turn on 2FA with Authenticator App:
- First, if you have not done so already, download one of the free Authenticator apps such as Authy, Google Authenticator, or Microsoft Authenticator.
- Once you have downloaded an Authenticator app, log in to your Voyager account or navigate to the main Markets screen.
- You should be prompted to setup 2 Step Verification.
- Select “Enable Authenticator Verification.”
- Tap “Setup in Authenticator” (which should launch your Authenticator app) to add token. Or you can add the token in you Authenticator app by manually copying the key provided or scanning the QR code.
- Hit Continue and follow the on screen prompts to provide the TOTP code.
- Be sure that you save your new backup recovery codes!
How to Turn on 2FA with SMS:
- Navigate to your Markets screen as explained above or go to your Account > Settings > Security.
- Select "Enable SMS verification."
- You should then receive a sms/text with a code.
- Enter sms/text code and tap “Continue.”
For more information on how to enable 2FA, view our FAQs here.
Remember, always choose a strong password and never share it with anyone else. Voyager support will never ask you for your password. Also, please maintain due diligence of your own account’s security and your device’s security. Alert any phishing attacks, and do not hesitate to contact Voyager support (firstname.lastname@example.org) if you suspect your account may have been compromised.
At Voyager, your security is our top priority. We utilize state-of-the-art custody, advanced fraud protection and follow the most stringent regulations to keep your assets and personal information safe. With the addition of 2FA, your account is more protected than ever.