Thanks to your incredible support, Voyager is experiencing massive demand and a significant surge in growth in recent weeks. This influx of interest in Voyager and crypto assets is incredible. With this increase in demand, we want to provide an update and some insights on what to expect.
It's our priority to provide high-quality security and service to all our customers. To meet the rapid increase in demand, we are investing significantly in our support infrastructure, enhancing our tech platforms, and growing our support team at all levels. We appreciate your patience while we scale our team and our systems so that we can improve our response time to customer support requests.
Please know our team is working hard to respond to and resolve your requests. To prevent further delays, we kindly ask that if you’ve already submitted a support request, please do not submit a second request for the same issue.
We are committed to continuously improving our support systems and technology infrastructure to deliver the quality service you expect from Voyager.
We are aware withdrawals are taking longer than usual, and the team is working to process withdrawal requests as well as enable transfers on more assets in the Voyager app. Please know that all funds and assets are safe as we work through our withdrawal queue.
Customer Waitlist Is Active
To honor our current customers and ensure you get the best experience possible, the waitlist is now active for new users and any previously approved accounts with a zero or negative USD balance. Customers on the waitlist will be notified to complete their sign-up process on a rolling basis as we work to get all waitlisted accounts access as quickly as possible.
We expect to lift the waitlist in the near-future so new customers will be able to, once again, quickly sign up for a Voyager account.
Note: Please read our Support FAQs on completing a request for support, withdrawal times to expect, and more.
The Voyager Team truly appreciates every single one of our customers. As we continue to fulfill our mission of providing an easy way to build wealth with cryptocurrency, we are taking steps to grow our team, scale our systems, and ensure you have quality customer service.
We’ll continue to provide you with further updates and announcements. Thank you!