As the popularity of crypto rises, so do the scams and phishing attempts targeting crypto investors.

Here is the latest information on how to spot these scams, protect your account, and keep your funds safe.  Phishing scams can take place across telephone, social media, email, fake websites, or messaging apps.

7 Ways to Spot the Latest Phishing Scams:

Note: Voyager will never ask you for your password, account credentials, or ask you to send or transfer funds from your account.

Scammers and impersonators often reach out in an attempt to extract your personal data. They try to gain your trust and may incentivize you to take an action, like sharing your password, which puts your funds at risk.

How to Spot Phishing Scams

  1. You receive a message or an unsolicited request to share personal account information. This may come from someone posing as Voyager or a representative of Voyager. Note: Any social media message not coming directly from an official @investvoyager account is a scam!
  2. You are asked to send your personal information or account password  via social media, email, phone or text.
  3. You receive a message or offer which creates a sense of urgency or fear, such as taking advantage of a limited time offer.
  4. You are notified of winning a fake Voyager giveaway, prize or free money.
  5. Scammers often use poor grammar and spelling.
  6. Scammers may impersonate someone you know or a business or somehow attempt to gain your trust, and then ask you to share your personal information or send funds or crypto from your account.
  7. Make sure to never share your password or account information with anyone. A great rule of thumb to remember: if something looks or sounds too good to be true, it probably is!

Protect Your Account with 2FA

Authenticator apps are a highly secure method for you to protect your account. This is because authenticator apps are unique to your device and cannot be linked or shared between devices. Unlike most apps, the information stored on authenticator apps do not migrate easily to new devices. Voyager will never ask you to share your 2FA

Using authenticator apps also protects you against being a victim of SIM card swapping. Authenticator apps provide an additional level of security superior to SMS verification.

Please note: If you have SMS verification set-up on your account, we recommend you switch to 2FA for enhanced security.

Authenticator apps we recommend:

  • Google Authenticator
  • LastPass Authenticator
  • Microsoft Authenticator
  • Authy Authenticator
  • Duo Mobile

How to/Be Sure to Have a Strong Password

Ensure all of your devices and accounts have strong passwords. Your device security is just as important as account security.

How to Create a Strong Password

  1. Make it long: Create a password that has at least 17 characters - keep it long and secure!
  2. Use a mix of characters: Use both upper-case and lower-case letters, numbers, and special characters (symbols). The more you mix up characters in your password, the stronger it is.
  3. Use a “password methodto help you create a unique password. For instance, the sentence method is to think of a random sentence and transform it into a password using a rule by only using the first two letters from each word in your sentence. You can also use the “revised password method,” which uses proper nouns, the names of local businesses, historical figures, any words you know in another language together to create a password.

Avoid these common password mistakes:

  1. Never use sequential numbers or letters for your password.
  2. Do not include any personal info such as your name, date of birth, or any personal interest or detail that can easily be linked to you.
  3. Avoid common substitutions or keyboard paths (e.g., 1qaz!QAZ)
  4. Do not store your passwords in unsecure places such as notebooks, wallets, or on unencrypted cloud storage accounts. Consider using a secure password manager instead.
  5. Do not use the same password for multiple accounts.

Reminder: Voyager support will never ask you for your password!

If you are suspicious or have been targeted by a phishing scam, please cease all communication with the account and fill out a support request form.